PAGE 98

                          A.         Words of conduct, data, interview, interviewee, research, questions, results and others. Simply      explain or compose certain parts of a research report.

B1.   Survey, questionnaires and comparison with other companies where the methods used for      report A. For Report B Research, comparison, yes and no questions and charts where the              methods used for Report B.

C1.  VERBS

·         Designed

·         Sees

·         Sent

·         Returned

·         Interviewed

·         where

BLOG F- 1,2,3,4

1. 1.     Different ways and options on how to reduce our waste at the workplace.
   2.     At the end of the week workplaces can evaluate their level of waste with their paper. As simple as knowing how much paper they throughout, how they use it or rather use less and use electronic devices. Also evaluate the trash vs. paper percentage; aim for less than 30% of your trash to be paper.
   3.     What a waste! List, for tourism and hospitality. We can use electronic tickets vs paper tickets. Reusable takes out products, solar panels for energy. At hotels inform housekeeping about the recycling the sheets for certain days.
   4.     To recognize each operating department and every sector in our industry, achieving cost savings and revenue benefits, employee training, marketing & sales while supporting our local economy. It helps us give back to the world.

PAGE 88 B- 1,2 & 3

1. The lecturer focuses on the external influences which affect the way a business in tourism and hospitality operate, without leaving out internal influences. Also mentioning the importance of managing a business, finances, inflation, interest rates or demand, government policies and competition in a particular location.
2. Politics, economics and environment are the three main factors discovered.
3. The lecturer reminds us to discuss tourism as a system.

PAGE 70 LETTER C #3

1. 'Profits are up quite a lot this year. In a case like this we usually give the staff a generous pay increase - but this year we want to fund the building of extra rooms'.
2. 'There are so many interesting places to see in this country. To start with, there are lots of historic sights, and then there are the nature reserves...'
3. 'We feel the we are lost, and the spirits of our ancestors are unhappy. On the other hand, everybody tells us we should be happy, because tourism brings us wealth'.
4. 'People think that the quality of tourism services is reasonably good here. I don't agree completely. My party wants to create a better infrastructure.
5. 'At the moment, we make about 75 deliveries a week to the hotels in town. But the real question is whether we can keep up with the demand'.
6. 'I'm shocked, on the grounds that most people I talk to have no idea of the pressures that tourism development puts on the natural resources of this country'.

Unit 8, Letter E #3

Paraphrasing

1.      It is common for small hospitality businesses to be short of capital.

2.      Marketing for new owners turns out to be less effective than expected, because often the costs of marketing are much higher, sometimes surpassing there reserved funds.

3.      Good marketing strategies differentiate between survival and failure in means of costs for a company.

4.      Calling upon specialist external marketing support can be often be expensive for small business owners.

5.      Less out sourcing and more cost effective marketing can be achieved with more skillful in house employees.

6.      An incorrect opinion believes marketing is not important in business.

Budget Marketing unit 8, page 62, Letter E

Vocabulary = Synonyms

1. Undercapitalized = short of capital
2. Allocated to = Reserve for
3. Expenses = Cost
4. Anticipated = expected
5. Collapse = to fall or faillure
6. Usually = often
7. Costly = expense
8. Staff = personal
9. Perception = Point of view
10. False = In-correct

Unit 8- Page 62, letter D

Verb = Noun

1. Achieve = achivement
2. Allocate = allocation
3. Attract = attraction
4. Boost = boost
5. Decline = decline
6. Gain = gain
7. Perceive = perception
8. Retain = retention
9. Profit = profitable
10. Reserve = Reservation
11. Go down = goes down
12. See = seeing
13. Manage = management
14. Appeal = appeal
15. Keep = keep
16. Promote = promotion